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National lockdown - England only
In line with government instruction, our leisure centres are temporarily closed until further notice.
Members will be contacted regarding their memberships and payments.
We will not take any payment from you during the closure period, and we will automatically stop your next Direct Debit, so you don't need to do a thing.
Lessons & Courses remain available to book and we look forward to welcoming you when we reopen.
Leisure services - Cardiff and Belfast only
In line with government instruction, our leisure services in Cardiff and Belfast are temporarily closed until further notice.
Members have been contacted regarding their memberships and payments.
Lessons & Courses remain available to book and we look forward to welcoming you when we reopen.
YOUR TERMS AND CONDITIONS
Better Memberships and activities are provided by GLL (Greenwich Leisure Limited). These terms and conditions (“Terms”) set out the agreement between GLL (“Us”, “We”, “Our”) and You when You pay for a Membership with Us and/or use Our facilities. Better facilities include leisure centres, gyms, swimming pools, extreme sports, water sports centres, indoor and outdoor sports venues, libraries, activity play centres, climbing and theatres plus other types of facilities as acquired and operated by Us. Facilities are generally owned by Partner Organisations and are managed by Us on their behalf. There may be additional terms and rules which apply to a particular facility;. You are advised to read those terms and rules carefully. By continuing with Your application and whenever You use Our facilities, You confirm that You understand and accept all of the Terms and Conditions below and that you will adhere to any local terms and rules. Acceptance of Your application and any subsequent withdrawal of Membership are at Our absolute discretion. By agreeing to these Terms and Conditions, You acknowledge and agree that in entering into this agreement You are not relying on any promise, assurance, statement, representation, warranty or understanding except as expressly provided in these Terms. Where a Term is generic this applies to all customers, however some of the Terms and Conditions will make it clear that they apply only to specific members, memberships or activities.
Definitions and Interpretation
Activity Fee | A non-refundable fee in the event You cancel Your booking, or You fail to show up for Your activity |
Block Bookings | A series of activities, lessons and courses for a set period of time paid for in advance (usually) in one lump sum |
Booking Member/Membership | A Member who pays full price for activities on an “as and when” used basis but may book activities in advance |
Cancellation Fee | An administration fee of £30 (plus VAT) applicable to Contracted Memberships only |
Commencement Date | Means the date on which Your Membership starts |
Contracted Annual Membership | A Member who pays for a 12 month Membership in one annual lump sum |
Contracted Monthly Membership | Member who pays for a 12 month Membership monthly in advance by Direct Debit (DD) on a monthly basis |
Cooling Off Period | Means 14 calendar days from the date and time You purchase any goods or services from Us online (including but not limited to Memberships and gift cards) |
Cycle Fee | A monthly fee paid in advance for a set of included activities that are a benefit of the membership type |
Data Protection Legislation | The General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, as amended, replaced or superseded, and all other applicable laws and regulations relating to the processing of personal data and privacy together with any applicable guidance and/or codes of practice issued or endorsed by the Information Commissioner or relevant government department in relation to such legislation. The terms Data Controller and Personal Data have the meanings given to them in this legislation. |
GLL | The facility, gym or centre at which Your Membership is registered, unless altered by You. This will be the facility selected by You during the online joining process, or the facility at which you joined. Your Home Facility governs the content and type of communication We will send to You |
GLL | Referred to as Us within this document. Greenwich Leisure Limited also trading as Better, is a charitable social enterprise Inland Revenue charity No. XR43398 and IPS registration no. 27793R, registered in England and Wales, whose registered office is at Middlegate House, Seymour Street, The Royal Arsenal, London SE18 6SX |
Home Facility | The facility, gym or centre at which Your Membership is registered, unless altered by You. This will be the facility selected by You during the online joining process, or the facility at which you joined. Your Home Facility governs the content and type of communication We will send to You |
Joining Fee | A one off fee paid on some memberships where applicable |
Member | You” – whichever Membership Option that You have selected, You are a valid Member so long as You pay the Fees that are due on time and You adhere to the Terms and Conditions and facility and / or activity rules. “You” also applies to any individual aged less than 16 years on whose behalf you are signing |
Fees | On-going or upfront amounts payable for Membership, Monthly, Paid in Full or Block Payment |
Late Cancellation Charge | A charge made for cancellation made less than 2 hours before the activity start time |
Membership | Membership is for a single location or a group of locations for Leisure Centres and/or Libraries |
Membership Portal or Home Portal | Where You can access details of Your Membership online via www.better.org.uk/myaccount or for lessons and courses customers via www.betterlessons.org.uk |
Month In Hand | This is an additional non refundable payment taken from You when You take out some Memberships paid for by Direct Debit. This payment is equal to one month Fee. It does not affect your first Direct Debit payment |
Monthly Prepaid Member/ Membership | A Member who pays for their Membership monthly in advance by Direct Debit |
No Show Charge | A charge made for failing to cancel an activity before the start time and not attending the activity |
Partner Organisations | Third parties who generally own the facilities, which are managed by Us on their behalf |
Pay & Play Member/Membership | A Member who holds a Membership and pays for activities on an “as and when” basis, some of which will be discounted |
Pro Rata Fee | A proportion of the Fee paid in advance before your first Direct Debit for some memberships |
Rules | Centre / facility rules, Swim Safely and any other activity rules are those that are on display at each facility and should be read and adhered to |
Contracted Annual, Contracted Monthly & Monthly Pre Paid Members
Pay and Play Members
Non-Members
For All Members
Time Cancellation made by Member | Paid for activity | Included activity |
Early Cancellation – cancellation made 2 hours or more before the activity start time | No refund due | No charge |
Late Cancellation – cancellation made less than 2 hours before the activity start time | No refund due | Late Cancellation Charge |
No Cancellation / No Show | No refund due | No Show Charge |
Cancellations – Contracted Annual Members and Contracted Monthly Membership
Cancellations - Monthly Prepaid Members
Pay & Play Membership
Block Bookings
Suspending Your Membership
Better is a registered trademark and trading name of GLL (Greenwich Leisure Limited), a charitable social enterprise and registered society under the Co- operative & Community Benefit & Societies Act 2014 registration no. 27793R. Registered office: Middlegate House, The Royal Arsenal, London, SE18 6SX. Inland Revenue Charity no: XR43398.
Tel: 020 3457 8700
Last updated April 2020